The Original Factory Shop has worked with Panda for over 5 years and developed a strong and reliable partnership. Panda has understood and reacted to the changing needs of our business, and has been a
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– CD

FAQ's

Does Panda cover all trades in all areas?

Yes, we have never yet had a work request from a client that we couldn't complete – and over the years we have had some very strange work requests ! We have client sites in very remote parts of the UK and Ireland so will always have the right people in the right places.

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REACTIVE MAINTENANCE 

We carry out Reactive Maintenance across all trades in all geographical areas of the UK and Ireland. What’s more, we offer a response of 4 hours to 5 days with no additional premium for emergency attendance – all we ask is that you gauge the severity and impact of any fault before invoking a rapid response.

We only charge for time on site with absolutely no hidden charges for travel, mileage, first hour premiums or management fees. All attendances are supported by a signed and timed Service Report Sheet on which we base our invoicing. All hourly rates for all trades are pre-negotiated, and any works likely to exceed a pre-defined spend limit are only undertaken via quotation approval – thereby giving you complete peace of mind.

We have had many interesting reactive maintenance challenges since trading began, but we have never failed to fulfil a work request !

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